So you want to know what shopping at OptimalRun.com is all about? Just ask our customers. We have the greatest community on the planet and we rise each day motivated and driven to help them create the optimal running experieces.
We are staffed by running industry veterans and people who are passionate about service.
How would you describe OptimalRun.com to a friend?
Great service, awesome selection, and their customer service is absolutely unmatchable.
Responsive and customer-focused.
The best place to order shoes. Wonderful customer service.
You guys are wonderful. The whole process from learning about the shoes to ordering and the follow up has been great. I really appreciate everything.
Great site, great gear, great people.
I've been telling everyone that I know that you are now my favorite place to buy running shoes.
One of the best stores to buy running shoes online that I have ever had the pleasure of dealing with.
Friendly, great with ordering process and quick status of the actual items/order. Fair prices. Fantastic customer service. A handwritten note in the box really does go a long way in today's computer driven world.
The best "local" running store on the internet or anywhere else, for that matter.
The most awesome running store ever!
A great resource for shoes. Good service and support.
Informative, good selection, great customer service, fast service, personal service.
It is a friendly web site store.
Super customer service - and the nicest folks around! Don't hesitate - order!
A great store that provides personal service and fast turn around on orders.
A great internet store for the natural runner (or someone who wants to become one), that has good pricing and great customer service.
Great service!!! Really fast shipping!!!
Good selection of shoes you' d care about.
The best online running shoe store.
Excellent service and great selection of shoes.
A great, customer-driven website for natural running supplies.
A great web shop for running shoes, where you find zero drop shoes that's not available in regular shops (in Sweden anyway).
An e-commerce based business that offers products and advice to promote a natural running style for its customers.
Great for those who subscribe to the "natural running" philosophy.
It's like walking into a small neighborhood store. Everything is personalized and you get the feeling like people actually care.
Internet shop with an incredible, personnalised customer service. Shoe store dedicated to natural running.
That you had an another level of service. I was not some ID number, I was a person. Already passed out card from Austin to a friend so they could order some shoes.
The best place on Internet, in the United States, for us who love to run natural.
Go ahead, tell us about your overall OptimalRun.com experience?
Patton's enthusiasm for the customer combined with the sincerity to want to get the shoe fit right. His knowledge doesn't hurt :). The follow up was nice. Made me feel like I wasn't just dropping $125 and walking out of a shoe store with a hint of buyer's remorse. Communicates that you care.
Service was great. I emailed customer service before making my purchase because I was unsure about sizing, and i heard back the next morning. I followed the sizing advice and the shoes seem to fit well. I was very pleased with the response and knowledge about the different inov8 products and sizing.
Everything was perfect. I did appreciate the note and energy bar I received with the shoes. Based on my experience for this pair of shoes you will be my first choice when I need a new pair of shoes or any available accessories I can find on your site.
"Everything was great, from talking with Patton on the phone helping us order, to the lightning fast delivery and amazing return policy. Receiving a yummy energy bar and a personal note form the staff made it a wonderfully positive experience. You guys rock and are now our go to running store!"
"Prompt service. Quick response to my emails. Quick shipping and great communication. I also like the 40 day return policy and the commitment that the shoes can be in any condition on return. That was factor for me since you need to be on the road to really know about a minimal shoe. Overall, I will continue to shop at OptimalRun.com. "
Amazing service. Impressed that the Altras in full-size and colors were available. Ordering was easy peasy. Delivery, WOW! Showed up in 1 business day. Thanks for spoiling me!
Heard of your excellent selection of minimal running shoes on Youtube. While placing my order, I was chatting with Patton who provided me with tips on shoe sizes and other shoe models that could interest me. Great!
You have found a new life-long client. The service is excellent and so are the personal touches. I have already told everyone about my shoes and where I ordered them.
The whole buying experience was great! I will be back in a few hundred miles!
Great service. Selection of shoes is better then most. Fast delivery.
"Very polite and helpful phone support.
Easy to navigate internet site. Friendly and funny emails after the purchase was made. Nice message in the shoe box and little gift (was very appreciated by my dear husband... I could not taste it since it contained nuts (allergies...), but it looked excellent!) Makes you feel as if the purchase was a bit more personal than with usual internet purchases. Sorry for my english... I usually speak (and write) much better in french! "
I really appreciated the e-mail to confirm the color of my order. It saved a major headache when I accidentally ordered an unpopular color.
My experience with OptimalRun.com has been amazing. The speed, professionalism, and customization for my needs surpassed my expectations BY A MILE. Your efforts are sincerely appreciated!
Great, will order again from this website.
I really enjoyed ordering from you. The product arrived quickly with a nice personal note and I really appreciate the return policy (even though I did not need to use it).
I originally was going to get the XXXX from XXXX but they didn't have any in stock. This led me to an internet search and I came upon your site. From the "get-go" your customer service was awesome! All my questions were answered, I was constantly getting updates on the order and shipping - and everyone I spoke to or emailed, was quick to respond and very pleasant --- a super experience. Thanks OptimalRun.com!
I love that I feel like y'all are my friends. And you really know your stuff. Most running stores are full of people have no idea what they are talking about (I cringe when I hear them give advice). When I chat with OptimalRun.com staff, I routinely get my mind blown.
Extremely friendly service. I'm from Denmark and the shipping was just incredibly fast. I really recommend OptimalRun.com.
How fast I received my shoes, the thank you included with the shoes, and the little extra energy bar samples. Customer service ranks number one in your company.
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